The perils of segmenting your database…

We have long been advocates of segmenting your database and then sending different messages to different parts of the database.  Makes sense… and allows you to target different parts of the database with different offers.

But care is needed.  What if the same person is in two parts of your database?  Would they get two conflicting messages?  Or would the messages be complimentary?

Unlikely! I hear you say.  Well… I like the email marketing from Crew Clothing, but getting two messages from them today one offering a 15% discount and the other a 20% discount makes me ask “why am I not in the 40% discount group?”

So, take care with segmented offers to your database.

Speak Your Mind